It's so refreshing to know there are still honest companies out there who still believe in the old saying "my word is my bond". Eternal Plumbing seems to be one of them. We had a water heater go out on Feb. 28th. Apparently it had been leaking for several days and by the time we noticed it the water had ruined the drywall base it was mounted on (who mounts a water appliance on a drywall and wood base?- more on that later) i had no choice but to disconnect it and remove it before the plumber (NOT ETERNAL) could come out and look at it to tell the home warranty company (AMERICAN HOME SHELD- rip off company) that it was in fact leaking. So since I removed it the warranty company said I voided my policy and they were not going to replace it for us. This after 3 days of no hot water.
Here's where Eternal comes to the rescue!!!
I put out a quote blast via yelp to several plumbing companies. I informed them that I had already removed the old water heater and only needed the new one installed but I needed it done TODAY. That quote blast went out on Friday 3/2/18 @ about 12:30pm. Within 8 MINUTES Eternal had sent me a reply that they had tried to call the number in my quote blast because they could do it today between 4-6 pm. 8 MINUTES!!! Who does that??? These guys!. True to their word the plumber whom I now like to call "whistlin' Bill" showed up by 6pm. Bill showed up in a positive mood which is great considering it's the end of his day and I'm sure he's been dealing with plumbing issues all day. He gave a quote, which was fair considering the work, and super fast response time to our emergency. He did a great job and even offered to come back and take the old water heater and add a minor part on Monday. I have no doubt he'll be there whistlin' our troubles away!
Plumbers, electricians, painters, contractors in general often get a bad rap for their prices, schedule foul ups, no shows and bad attitudes. ETERNAL PLUMBING didn't have any of those issues. This is the first time I have ever used them, but I have a feeling they have earned a customer.